
Melissa Monteiro is the Chief Executive Officer of the Community Migrant Resource Centre.
Melissa holds a Bachelor’s and Master’s degree in Social Work and brings over 25 years of experience in the community sector. She has extensive experience across the not-for-profit sector and is highly skilled in building relationships and managing diverse stakeholders, including government, to achieve positive and sustainable outcomes.
Based in Western Sydney, Melissa leads a multidisciplinary, medium-sized organisation delivering a broad range of services across New South Wales, including child protection, settlement services, women’s services, family support, domestic and family violence, youth, and business services.
Melissa has a strong focus on addressing the intersection of resettlement challenges, investing in innovative service delivery approaches while ensuring prevention and early intervention programs are responsive to the unique strengths and needs of diverse communities.
She is a Pro Bono Australia IMPACT 25 winner and was appointed Salvation Army Multicultural Ambassador in 2020. Melissa is a passionate advocate for vulnerable communities and represents their interests across all levels of government.
Melissa serves on a number of local and national advisory boards and committees. She is the Chair of the Settlement Council of Australia (SCOA), a steering committee member of the Women, Peace and Security Coalition of Australia, a member of the NSW Police Multicultural Advisory Council, and was a Board Director at Western Sydney Local Health District (WSLHD).
She has also partnered with Western Sydney University (WSU) as a primary investigator on several research projects, including work focused on the sexual and reproductive health of migrant and refugee women.

Mitra Gusheh is a social impact practitioner with over 25 years of experience advancing social justice, community participation, and systemic change across the not-for-profit and higher education sectors. Her work has consistently focused on strengthening communities, influencing institutions, and creating more equitable and responsive systems for people facing structural disadvantage.
Prior to joining CMRC as Deputy CEO, Mitra held senior leadership roles including CEO of Glebe Youth Service, where she led the organisation through a significant period of transformation, including its transition to an Aboriginal Community Controlled Organisation (ACCO). She also served as Executive Manager, Social Impact at UTS’s Centre for Social Justice and Inclusion, where she co-created the university’s Social Impact Framework and helped shape a stronger culture of engagement, partnership, and civic responsibility.
Earlier in her career, Mitra established Oxfam Australia’s national youth program, designed child rights advocacy initiatives in Sri Lanka, and led ICT development projects with UNESCO in Nepal. She has also held academic roles focused on the application of design to social change, participatory practice, and place-based engaged research. Across these roles, she has built a reputation for connecting strategy with practice and for working collaboratively across communities, organisations, and sectors.
Mitra is a passionate advocate for equity, inclusion, and trauma-informed, rights-based approaches to community development. Her leadership is grounded in collaboration, participation, and a deep commitment to building systems and institutions that are more just, community-led, and capable of delivering meaningful, lasting change.
CEO
CEO
Deputy CEO
Deputy CEO

CEO
Deputy CEO

Head of Community Engagement and Relations

Head of Finance

Head of Innovation and Impact
Admin
Rima Alsamman
Executive Assistant and Office Lead
Prashanthi Muragalla
Customer Service and Client Support
Finance
Linda Marsonet
Finance Support
Settlement Services
Western Region
Priscella Mabor
Head of Innovation and Impact
Biljana Kulic
Client Services and Data Coordinator
Conscila Jerome Emilianus
Capacity Building and Engagement Services Specialist
Parastoo Khosronejad
Employment Services Specialist
Mari Hamidi
Women Services Casework and Support Worker
Jhoan Castiblanco Pedraza
Client Services and Housing Specialist
Northern Region
Diana Jacob
Regional Manager – Family Services
Vera Melkonian
Caseworker and Office Administrator
The Hills Region
Aurelia Rahman
Head of Community Engagement and Relations
Mansi Bhatia
Hills/Hornsby Partnership and Activation Coordinator
Youth Services
Youth Transition Program
Bahram Mia
Regional Manager – Youth Services
Adeeb Razzouk
Youth Engagement and Support Worker
Rima Al Sheekh Ali
Youth Engagement and Support Worker
Faiza Alavi
Youth Engagement and Support Worker
Melika Shokri
Youth Engagement and Support Worker
Family Services
Early Intervention Perinatal & Multicultural Support Program
Diana Jacob
Regional Manager – Family Services
Melanie M Thuraisingham
Family Inclusion and Wellbeing Program Project Worker
Norma Boules
Family Inclusion and Wellbeing Program Project Officer
Cindy Yang
Family Inclusion and Wellbeing Program Project Worker
Business Services
Digital Solutions Multicultural
Thiagarajan Raman
Regional Manager – Business Services
Bob Croft
Business Advisor
Olha Lyeskakova
Business Advisor
Anas Khawam
Business Advisor
Jolie Linh Nguyen
Business Advisor
Fee for Service
Towards Belonging
Diana Jacob
Regional Manager – Family Services
Min Ha Kim
Family Services Project Administrator
Urban Activation
Priscella Mabor
Head of Innovation and Impact
Beyond Diversity
Aurelia Rahman
Head of Community Engagement and Relations
Multicultural Road Safety
Jayshree Pather
Project Officer
Specialised & Intensive Services
Shohreh Rahmani
Specialised and Intensive Support Case Manager
Contacts
Paramatta Office
Level 4, 1 Horwood Place
Parramatta, NSW 2150
Ph: (02) 9687 9901
Monday – Friday: 9AM – 5PM
Hills Outreach Community Hub Castle Tower
Northern Region Office
Shop GRD 3030, Top Ryde City
Cnr Devlin Street & Blaxland Road
Ryde NSW 2112
Ph: (02) 9858 1925
Monday – Friday: 9AM – 5PM
Paramatta Office
Level 4, 1 Horwood Place
Parramatta, NSW 2150
Ph: (02) 9687 9901
Monday – Friday: 9AM – 5PM
Hills Office
108/20B Lexington Drive
Bella Vista NSW 2153
Ph: (02) 8883 5191
Northern Region Office
Shop GRD 3030, Top Ryde City
Cnr Devlin Street & Blaxland Road
Ryde NSW 2112
Ph: (02) 9858 1925
Monday – Friday: 9AM – 5PM
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CMRC acknowledges the Traditional Custodians of the lands on which we work and gather.We pay our respects to Elders past, present and emerging, and recognise the ongoing contributions of Aboriginal and Torres Strait Islander peoples to our communities.